Refund policy

You have the right to return your order within 14 days of delivery.

To be eligible for a return:

  • Items must be unused and in original condition

  • Items must be in original packaging

To request a return, contact:
nautilus.shades@gmail.com

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Once we receive and inspect the returned item, we will notify you.
If approved, your refund will be issued to your original payment method within 5–10 business days.

Non-returnable items

  • Used or damaged products caused by the customer

Damaged or wrong items
If you receive a defective or incorrect item, contact us within 48 hours with photos.